The disks arrived this morning. That was amazingly quick considering they came by second class post. No, wait! What's this on the packing slip... 'Next Day Delivery'? It would seem that complaining does work after all. It is a shame, however that whenever you enter into a contract these days, you have to complain in order to receive a decent level of service.
Anyway - The disks don't work. A further phone call to the software support line reveals that the problem was, in fact the hard disk, which is knackered. The laptop has to go back to be repaired.
Hooray.
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